The purpose of the Customer Service Coordinator to provide excellent guest service to each guest in person or over the phone.
Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.
To Provide Guest Experience Through:
Make the guest feel welcome with your greeting in the salon or over the phone
Politely and efficiently schedule appointments
Process transactions with accuracy at point of sale
Solicit sale of new or additional services, retail products and gift cards
Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.
Identify the guest prior to arrival. Connect stylist and guest in a timely manner
Operate SpaBiz efficiently, as it relates to your position.
Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment
Enter all guest information into SpaBiz
Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms
Assists in stocking merchandise
Clean all areas as needed
Other duties as assigned
Customer service experience, preferably in retail
Ability to multi-task