We're Hiring a Customer Service Coordinator at Legacy Village Location


The purpose of the Customer Service Coordinator to provide excellent guest service to each guest in person or over the phone.

Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.

Essential Functions:

  • To Provide Guest Experience Through:

  • Make the guest feel welcome with your greeting in the salon or over the phone

  • Politely and efficiently schedule appointments

  • Process transactions with accuracy at point of sale

  • Solicit sale of new or additional services, retail products and gift cards

  • Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.

  • Identify the guest prior to arrival. Connect stylist and guest in a timely manner

  • Operate SpaBiz efficiently, as it relates to your position.

  • Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment

  • Enter all guest information into SpaBiz

  • Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms

  • Assists in stocking merchandise

  • Clean all areas as needed

  • Other duties as assigned

Position Qualifications:

  • Customer service experience, preferably in retail

  • Ability to multi-task

  • Computer knowledgeable

Posted on April 30, 2019 and filed under News, Career Opportunities.