Since 1975, Ladies & Gentlemen Salon and Spa founders Ed and Nancy Brown have prioritized customer service and relationships as the foundation of their beauty business.
Their salon and academic operations serve and nurture a network of award-winning stylists and salon professionals who are dedicated to delivering the very best of the beauty industry through education, competition, and community service.
The Ladies & Gentlemen family includes over 250 employees working at salon and spa locations in Mentor and Legacy Village, Ohio and Chicago, Illinois, Brown Aveda Institutes in Mentor and Rocky River, Ohio, Casal Aveda Institute in Austintown, Ohio and The Aveda Experience Center at Summit Mall in Fairlawn, Ohio.
Our mission at Ladies & Gentlemen Salon and Spa is to conduct our business based on our principles.
Since 1975, when Ladies & Gentlemen was a tiny space with 3 staff members, we thought of changing the world of beauty by building a staff of people who work as a team. The people who were staff members then are still with us today. These loyal staff members have been mentors to a countless number of fledgling stylists. Many of the new assistants started with our company immediately after graduating from beauty school.
The L&G Experience
The Ladies & Gentlemen Salon and Spa experience includes our complimentary:
- scalp massage
- hand and arm massage
- aroma facial towel
- make-up touch-up
We are a non-tipping salon and spa. We neither accept nor expect tips. Your best expression of appreciation for good services is to recommend our salon to a friend.
about our team
Growing our staff from entry level has given us the 300 staff members, 3 salons, 3 schools, and an Aveda Experience Center that we have today. But most importantly, we still think of ourselves in the same way that we did 38 years ago. Each experienced staff member is the teacher to the brand new assistant. Teamwork is born through this process. Loyalty to each other and our company and legendary customer service is the outcome we seek.
Our Salons and Spas offer you personalized and world-class service at the following levels:
- Associate (express) - new talent
- Senior Stylist
- Signature Stylist
- Master Stylist
Staff members are promoted as they achieve education and customer service skills. Our menu of services reflect differences due to experience and education.
- Gratitude for our guests. We give to their causes through the many non-profit agencies every day.
- Inspiration as a member of Intercoiffure. We are recognized internationally as a world-class salon.
- Value for every service we give to our guest because it is more than a haircut, it is an experience.
- Environmental practices begin with Aveda — our product of choice since 1989. Just using it casts a vote for a cleaner, better world.
Our business is one of change — changing fashion, changing technology, as well as products improving through change. What remains unchanged are our principles — teamwork, teaching and giving back. We do this to show our gratitude for your support. We continue growing business for the ladies and gentlemen on our team and for you ladies and gentlemen as our guests.
We never stop learning and continue to challenge ourselves with opportunities. Many of our staff members are sought after to teach other salons and schools across the country and abroad. Our goal is for the new assistant to learn from the Master Stylist. The passion of the new assistant brings the excitement of youth to the company and our guests.
We are proud to have three Aveda Institutes: